Tangelo Health team saves 50 hours per week with Pledge, maintaining 95%+ collection rate
Tangelo Health has been experiencing rapid growth, resulting in an overwhelming volume of patient visits. The clinic wanted a solution that would let them focus more on patient care and less on administrative work, without sacrificing accuracy or financial transparency.
As patient numbers grew, managing pre-visit tasks like verifying insurance, calculating patient payment estimates, and communicating financial details was consuming 75 hours weekly for their administrative team of seven—a workload that became unsustainable.
“I've been with Tangelo for 10 years, and we've tried numerous other services, none of which have provided an all-in-one solution for insurance verifications, benefits tracking, creating and collecting estimates. Even better, Pledge has automated this!”
To address these challenges, the clinic decided to hire Pledge as their AI-powered pre-visit assistant.
Pledge’s pre-visit assistant became a reliable member of Tangelo’s team, offering powerful automation at a fraction of the cost and complexity of hiring additional personnel. With Pledge, Tangelo is standing out in a competitive market, drawing more clients, and driving sustainable growth. “Using Pledge, we have not only streamlined our processes but also removed many areas of frustration and opportunities for human error. Pledge has saved my team time, reduced stress and confusion, and provided a world-class experience for our patients while continuously improving."
70%
Time Saved
Reduced administrative workload by 70% through automated insurance verification, cost estimation, and payment processing, saving their 7-person team valuable time to focus on patient care.
95%+
Collection Rate
Maintained near-perfect same-day collections through accurate cost estimates, upfront communication, and automated payment processing with built-in financial consent.
∞
Scale
Scaled patient volume efficiently without increasing staff overhead, enabling sustainable growth through automated pre-visit workflows and streamlined operations.
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Patient Satisfaction
Enhanced patient experience through clear financial communication and allowing staff to focus on relationship building, resulting in more positive reviews and referrals.
"The team at Pledge has been flexible and has worked to adapt to our needs; they are quick to respond and problem-solve. I never have a problem reaching a real person who can help, and as a Director of Operations, I couldn't ask for anything more. I would recommend Pledge to anyone looking to improve their operational efficiency, provide an elevated patient experience, and support their teams."