RESOURCE

The Hiring Handbook: How to Recruit and Retain Top Healthcare Administrative Talent

Building a strong administrative team is crucial for any practice, but hiring the right people can be challenging. That's why we've partnered with Rebecca Carlson, MHA, co-creator of RCM Island, to bring you this guide.

Rebecca's expertise in building high-performing RCM and healthcare admin teams will help you attract, hire, and retain the best talent—creating a team that supports your practice's success.

What You'll Learn

✓Define the right structure for your admin team so everyone knows their role
✓Find and attract the best candidates without relying on luck
✓Onboard and train new hires so they actually stick around
✓Keep your top talent engaged and avoid the endless cycle of turnover

Looking to optimize your operations? We've got you covered.

The right technology and automation can transform how efficiently your front office and billing teams operate—and improve staff satisfaction and retention. Pledge Health’s AI-powered solutions automate benefits verifications and patient cost estimations with high precision, reducing errors and manual work.

By minimizing administrative burdens and providing your team with the best tools, Pledge Health enhances productivity, boosts financial performance, and helps create a more satisfying work environment. This not only improves efficiency but also contributes to higher staff retention by empowering your team to focus on higher-value tasks.

Results from our customers

- Pledge has transformed our operations, boosting staff morale to new heights by eliminating redundant, manual tasks. Our patients are thrilled with the seamless experience, and the Pledge team has been exceptional in their support. We are excited to continue our partnership with them.
  Kris Sasaki
  CEO, Vida Integrated Health
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- Pledge automated insurance verifications, benefits tracking, estimate creation and collections in one platform—removing many areas of frustration and opportunities for human error. Pledge has saved my team 50+ hours weekly, reduced confusion, and provided a world-class experience for our patients while continuously improving.
  Caitlin Andrews
  Director of Operations, Tangelo Health
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